Privacy Policy

Who we are

Orlando Flooring Gurus is a family-owned flooring installation company based in Central Florida. We install tile, vinyl plank, laminate, hardwood, carpet, rubber gym flooring and more for homes and businesses. Serving the greater Orlando area and nearby Central Florida communities; availability depends on project location.

This policy explains what information we collect through this website, how we use it and the choices you have. If you have any questions, call us at (321) 333-5451 or email info@orlandoflooringgurus.com.

Information we collect

Information you give us. We only collect personal information when you choose to share it with us:

• Estimate and contact requests. When you fill out our contact form, we collect your first and last name, email address, phone number, city or ZIP code, the service you need, and any optional details you add (approximate size, desired timing and your message about the project).
• Calls and emails. If you call or email us, we keep the details you share so we can follow up on your request.

Information collected automatically. Like most websites, our hosting provider keeps standard server logs. These may include your IP address, browser type, device type, the pages you visit and the time of your visit. We use this information to keep the site running, secure and fast. We do not use it to identify you personally.

Analytics and advertising tools. We may use analytics and advertising tools (such as Google Analytics or the Meta Pixel) to understand how visitors use our site and to measure our ads. These tools may set cookies and collect information like pages visited, device and browser type, and approximate location. You can limit this through your browser’s cookie settings or the opt-out tools those providers offer.

How we use your information

We use the information you share with us to:

• Respond to your estimate request and answer your questions
• Schedule an in-home or on-site visit and plan your installation
• Send quotes, confirmations, updates and other communication about your project
• Keep records of estimates and completed work
• Protect our website from spam and misuse

We do not sell your personal information

We do not sell, rent or trade your personal information to anyone. We do not share it with third parties for their own marketing.

When we share information

We share personal information only in these limited situations:

• Service providers. Companies that help us run this website and our business, such as our web hosting provider, the email service that delivers form submissions to us, and the spam-protection service on our contact form. They may only use your information to provide their service to us.
• Customer relationship and scheduling tools we use to manage estimate requests and jobs.
• Legal reasons. If we are required to by law, a court order or a government request, or to protect our rights, property or safety.
• Business changes. If our business is sold or merged, your information may be transferred as part of that transaction. We would tell you if the policy changes as a result.

Cookies and third-party content

Cookies. This website runs on WordPress and uses a caching system to load pages quickly. These may set small technical cookies that are needed for the site to work properly. They do not track you across other websites. You can block or delete cookies in your browser settings; the site will still work, although some features may not behave as smoothly.

Third-party services on this site. Some content on our pages is provided by other companies. When your browser loads that content, those companies may receive your IP address and may set their own cookies under their own privacy policies:

• Google reCAPTCHA protects our contact form from spam. Its use is subject to the Google Privacy Policy and Terms of Service.
• Google Fonts are loaded from Google’s servers to display the text on this site.
• YouTube videos of our work are embedded on some pages. YouTube may set cookies once you play a video.
• Google Reviews widget. Our home page shows our public Google reviews through a widget provided by Trustindex.
• Social media links to our Facebook, Instagram and YouTube pages. Clicking them takes you to those platforms, which have their own privacy policies.

How long we keep your information

We keep estimate and contact requests for as long as we need them to respond to you, complete your project and keep reasonable business records. Form submissions are also stored on our website so we have a backup copy of your request. You can ask us to delete your information at any time (see “Your choices” below).

Security

This website uses HTTPS encryption, and access to form submissions and email is limited to the people who need it to respond to you. No website or email system is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect the information you share with us.

Your choices and rights

You are always in control of the information you share with us. You can:

• Access or correct the personal information we hold about you
• Ask us to delete your information, unless we need to keep it for legal or business-record reasons
• Choose not to share information with us at all. You can always call us instead of using the website forms.

To make any of these requests, email info@orlandoflooringgurus.com or call (321) 333-5451. We may ask you to confirm your identity before we act on a request. Residents of certain states may have additional privacy rights under their state’s law; contact us and we will help.

Children’s privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.

Links to other websites

Our site includes links to other websites, such as our social media pages and sources we cite in blog posts. We are not responsible for the content or privacy practices of those sites. Please review their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time as our website or services change. When we do, we will post the new version on this page and update the “Last updated” date at the top. Your continued use of the site after a change means you accept the updated policy.

Contact us

Questions about this policy or about your information? We’re happy to help.

• Phone: (321) 333-5451
• Email: info@orlandoflooringgurus.com
• Orlando Flooring Gurus, serving the greater Orlando area and nearby Central Florida communities